Thank you for choosing The Bright Side! We are committed to providing you with the best possible shopping experience, which includes a seamless and efficient shipping process. Please review the following information to understand our shipping policy:
1. Order Processing:
All orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Destinations:
We currently ship to the United States and Canada.
3. Shipping Methods:
We offer the following shipping methods:
Standard Shipping: Estimated delivery within 3-7 business days.
Expedited Shipping: Estimated delivery within 1-3 business days.
Express Shipping: Estimated delivery within 1-2 business days.
4. Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of the package.
Free shipping is available for orders over $200USD
5. Tracking Information:
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package’s progress.
6. Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer service team at thebrightsideapothecary@gmail.com within 7 days of the expected delivery date.
7. Lost or Stolen Packages:
If you believe your package has been lost or stolen, please contact our customer service team immediately. We will work with you to resolve the issue.
8. International Shipping:
For international orders, additional customs duties, taxes, and fees may be incurred. These charges are the responsibility of the customer.
9. Returns and Exchanges:
Please contact us for more information on returns and exchanges.
10. Holiday Shipping:
During peak holiday seasons, delivery times may be longer than usual due to increased shipping volumes. We recommend placing your orders in advance to ensure timely delivery.
11. Force Majeure:
We will not be held responsible for delays in shipping or inability to fulfill orders due to circumstances beyond our control, such as natural disasters, strikes, or government regulations.
12. Contact Us:
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at thebrightsideapothecary@gmail.com.